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Terms and Conditions

Present Purrfections full Terms and Conditions.

1.Cookies. 

Our shop uses cookies to keep track of your basket as you go through the checkout. These cookies only hold information about the contents of your basket and are deleted once you close your browser or leave the shop.  The web site also uses cookies for Google Analytics and these cookies track how you move around the site. We use this information to help us improve our web site and the services we offer. They do not hold any personal information about you what-so-ever. These terms apply to products ordered via the Internet. Internet offers relate to internet transactions only and may not be available in store.  

2. Who we are:
Present Purrfections is a small business base in Glenrothes, Fife. Should you wish to contact us please go to our Contact Us page and submit a message. Alternatively you can Email us on info@presentpurrfections.co.uk or You can phone us on 01592 328610 and leave us a message. Alternatively you can also message us using the blue Message us button on the bottom right of your screen using Facebook Messenger.


3. Purchasing of goods:
When placing an order through our website, we will ensure your product is correct.  If however, your item is unavailable at the time of posting, we will inform you prior to sending any other items with that order via e-mail or phone to choose an alternative product or refund you the monies owed.

4. Payment:
Payment may be made by the methods indicated on our website.  All major credit cards are accepted, we do not accept gift card payments. You will be charged the current price for buying products from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT. We reserve the right to amend prices if there is a change in the rate of VAT. All total prices for goods and services at the checkout represent the total price payable by the customer for those items.  

Other components of the total price at the checkout, including delivery charge, may vary for each customer. A delivery charge will be applied at the checkout, please view our delivery charges. We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.

5.  Delivery:
We currently only offer delivery to the United Kingdom. 

Standard delivery  to the UK is £3.59.    We use  Hermes Courier Service, Orders placed before 12.00noon will be posted that day, except on Sundays.  Orders received on a Saturday afternoon or Sunday will be posted on the Monday. Please note that our definition of Working Day is from Mon-Sat excluding Sundays and bank holidays. Next Day Delivery is available under certain circumstances. You must contact us before ordering to arrange Next Day Delivery.  For Deliveries outside the UK please contact us first. 

Free Delivery is offered on orders over £40 not including the standard delivery charge. 


6. Cancellation:
If, for any reason, you wish to do so you have the right to cancel any order you have placed.  You may cancel an order at any point from placing the order up to fourteen (14) calendar days, from the day after delivery of the product(s) to you. This is in line with the Consumer Contracts Regulations 2013. To cancel please either refuse delivery or return via royal mail.   Please note that refunds will be given in full except where goods have been dispatched or returned damaged or unusable.  Exception : Note that due to hygiene reasons, earrings will not be accepted as a return unless faulty.  The following procedures will apply: 5.1 You can either e-mail or telephone our Customer Support on info@presentpurrfections.co.uk or by telephoning 01592 328610. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted Please refuse any delivery of cancelled products or return them to us.

7. Returns:
For returns, please call or e-mail us to discuss the items in question. We offer Free Returns for faulty , damaged or incorrect goods. Otherwise you are liable for return postage costs. 

8. Sizes and Colour:
All measurements are approximate.
The reproduction of colours is as accurate as the photographic, production process and monitor display settings will reasonably allow.

9. Risks:
All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.

10. Liability:
We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.

11 . Terms:
These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.  We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.

THESE STANDARD TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS